From improving quality to energy efficiency, environmental performance or even road traffic, the use of management systems has grown rapidly in recent years, reflecting increasingly complex operating environments and contexts. The quest for continual improvement and sustained performance has prompted the need for a handbook to help guide organizations through effective management system design that is agile and integrated, to respond and grow.
ISO 9001 (quality), ISO 50001 (energy) and ISO 14001 (environment) are some of ISO’s most well-known and used management system standard (MSS), amongst more than 60 that make up the ISO portfolio, which also covers areas such as organizational health and safety (ISO 45001), food safety (ISO 22000), education (ISO 21001) and information technology (ISO 27001). Unlike other types of standards, MSSs have an impact on many different aspects and functions of an organization and, increasingly, companies have more than one.